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TERMS AND CONDITIONS
1. Seller information
These Terms and Conditions govern the sale of goods and provision of services through the online store operated at www.vlci-patroni.cz.
Seller:
Vlčí patroni z. s.
Registered office: Dobrovského 874/29, Přívoz, 702 00 Ostrava, Czech Republic
Identification No.: 19334532
registered in the Associations Register maintained by the Regional Court in Ostrava, Section L, File No. 20819
E-mail: erenhill.vlcipatron@gmail.com
Phone: +420 605 781 046
The Seller is not a VAT payer.
The registered office address is also the address for written correspondence, notices of withdrawal from contracts and the sending of goods subject to a complaint.
The registered office of the association is not a regular brick-and-mortar store or business premises open to the public. Personal visits, handover of goods or handling of complaints in person are possible only by prior arrangement.
In these Terms and Conditions, the Seller may also be referred to as the "Association" or the "Seller".
A person ordering goods or services through the online store is referred to as the "Buyer".
2. Introductory provisions
2.1.
These Terms and Conditions govern, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Czech Civil Code, the mutual rights and obligations of the Seller and the Buyer arising in connection with the purchase of goods or ordering of services through the online store.
2.2.
A Consumer is a natural person who concludes a contract with the Seller outside the scope of their business activity or independent professional activity.
2.3.
If the Buyer provides a business identification number in the order or otherwise indicates that the order is being placed in connection with their business activity, the Buyer shall be considered a business customer.
The provisions of these Terms and Conditions providing special protection to consumers shall not apply to business customers.
2.4.
Any individual arrangements agreed in a specific contract or order confirmation shall take precedence over these Terms and Conditions.
2.5.
Purchase contracts, contracts for the provision of services and these Terms and Conditions are concluded in the Czech language.
2.6.
The Seller may amend or supplement these Terms and Conditions.
The version of the Terms and Conditions valid at the time the Buyer submits the order shall apply to the particular order.
Subsequent amendments shall not affect rights and obligations that have already arisen.
3. Goods, services and membership
3.1.
The online store offers, in particular, archery equipment, bows, arrows, quivers, protective equipment, targets, accessories, club and promotional merchandise and other products listed in the current online store offer.
3.2.
The online store or related websites may also offer archery training sessions, courses, individual or group instruction, participation in events and competitions, experience programmes, vouchers, gift certificates and, where applicable, digital content.
3.3.
The specific characteristics of goods or services, price, expected availability, possible customisation options and other important information are stated on the relevant product or information page.
3.4.
Some products bearing the Erenhill Brand are manufactured by external manufacturing partners according to the design, specifications, requirements or instructions of the Erenhill Brand.
Erenhill provides product development, selection of manufacturing partners, definition of required product characteristics and quality control.
The Erenhill designation therefore represents the Brand, origin of product development, product specifications and quality control and does not necessarily mean that the product was physically manufactured directly by Vlčí patroni z. s.
3.5.
Information concerning a specific product stated on its packaging, label, instructions or product description takes precedence over the general description of the Brand.
3.6.
The establishment and duration of membership in Vlčí patroni z. s. does not constitute the purchase of goods through the online store.
Membership is governed by the Association's Articles of Association, membership rules and decisions of the relevant body of the Association.
4. User account
4.1.
If the online store allows registration, the Buyer may, after registering, access their user account and use it to place orders.
4.2.
If permitted by the online store, the Buyer may also place orders without registration.
4.3.
When registering and placing an order, the Buyer must provide accurate, complete and truthful information.
If this information changes, the Buyer must update it.
4.4.
The Buyer must protect their user account access details against misuse.
The Buyer may not allow another person to use their account without the Seller's consent.
4.5.
The Seller may cancel a user account, particularly if the Buyer has not used it for an extended period, breaches these Terms and Conditions or there is reasonable suspicion of misuse.
4.6.
The user account may not be available continuously, particularly due to maintenance or technical problems affecting the online store or its service providers.
5. Orders and conclusion of the contract
5.1.
The presentation of goods and services in the online store is for information purposes only and does not constitute an offer to conclude a contract within the meaning of Section 1732(2) of the Czech Civil Code.
5.2.
The Buyer places an order by adding goods or services to the shopping cart, completing the required information and selecting an available delivery method.
5.3.
Before submitting the order, the Buyer has the opportunity to review and correct the information entered, the contents of the shopping cart, the price and the delivery method.
5.4.
By submitting an order using a button that clearly indicates an obligation to pay, the Buyer confirms that the order includes an obligation to make payment, that they have read these Terms and Conditions and that they agree to them.
5.5.
After receiving the order, the Seller shall send an automatic confirmation of receipt to the e-mail address provided by the Buyer.
The automatic confirmation itself does not necessarily constitute acceptance of the order by the Seller.
5.6.
The contract is concluded when the Seller electronically confirms that the order has been accepted for processing or otherwise clearly informs the Buyer that the order has been accepted.
5.7.
The Seller may request additional confirmation of an order, particularly in the case of larger quantities of goods, custom-made products, unusual combinations of products, higher-value orders or deliveries abroad.
5.8.
The Seller is not obliged to accept an order, particularly if the goods are sold out, cannot be supplied, the order contains an obviously incorrect price or there is reasonable suspicion of misuse of the online store.
The Seller shall inform the Buyer of this without undue delay.
5.9.
If the Buyer has already paid the price and the contract is not concluded or the Seller is unable to fulfil the order, the Seller shall return the received funds without undue delay.
5.10.
The Buyer's costs associated with internet access or telephone communication do not differ from the standard rates charged by their service provider.
6. Prices and payment terms
6.1.
Prices displayed in the online store are final.
The Seller is not a VAT payer.
Packaging, delivery or other costs may be added to the price. These costs will be displayed to the Buyer before the order is submitted.
6.2.
Goods and services ordered through the online store are paid for by bank transfer to the Association's bank account specified in the order confirmation.
6.3.
Online store orders cannot be paid in cash, by payment card, cash on delivery or consumer credit unless otherwise expressly agreed with the Seller in advance in a specific case.
6.4.
When making a bank transfer, the Buyer must use the payment details and variable payment symbol stated in the order confirmation.
6.5.
The purchase price is due within seven days of confirmation of the order unless the Seller specifies another payment deadline in the order confirmation.
6.6.
The Buyer's payment obligation is fulfilled when the full corresponding amount is credited to the Seller's bank account.
6.7.
The Seller is not obliged to dispatch the goods or begin providing the ordered service before the full agreed amount has been credited to its account.
6.8.
If the Buyer fails to pay the price within the specified period, the Seller may request payment, cancel the order or withdraw from the contract.
6.9.
Discounts, promotional codes and other price benefits may not be combined unless expressly stated otherwise by the Seller.
6.10.
The Seller shall issue the Buyer with proof of purchase or an accounting document and may send it electronically to the e-mail address provided in the order.
6.11.
Membership fees may be paid by bank transfer or in cash to a person authorised by the Association.
Cash payments are recorded in the membership records and accounting records of the Association.
The member shall receive confirmation of payment.
The conditions governing the establishment and duration of membership, the amount of membership fees and members' rights and obligations are governed by the Articles of Association and membership rules.
6.12.
Payment of a membership fee does not constitute the purchase of goods through the online store.
7. Delivery of goods
7.1.
The delivery method and its price are displayed to the Buyer during the ordering process or agreed individually with the Buyer.
7.2.
Goods are delivered only to countries and locations that can be selected in the online store or to locations individually confirmed by the Seller.
7.3.
Personal collection is possible only if expressly offered for the relevant order or individually agreed in advance.
7.4.
The Seller shall dispatch the goods within the period stated for the product, in the order confirmation or as agreed with the Buyer.
If no delivery period is specified, the Seller shall deliver the goods without undue delay and no later than thirty days after conclusion of the contract and payment of the price, unless the parties agree otherwise.
7.5.
For custom-made goods, handmade products or products modified according to the Buyer's requirements, the delivery period may be longer.
The specific or expected delivery date shall be stated for the product, in the order confirmation or agreed individually.
7.6.
The Buyer is obliged to accept the ordered goods.
7.7.
If a shipment must be delivered repeatedly or using a different delivery method for reasons attributable to the Buyer, the Seller may require reimbursement of the actual costs associated with repeated delivery.
7.8.
The Buyer should inspect the condition of the shipment upon receipt.
If the packaging is visibly damaged, it is recommended that the Buyer document the damage, notify the carrier and, where appropriate, refuse to accept the shipment.
Failure to inspect the shipment does not in itself deprive a Consumer of statutory rights arising from defective performance.
7.9.
The risk of damage to the goods passes to the Consumer at the moment the Consumer takes possession of the goods.
If the Consumer selects a carrier that was not offered by the Seller, the risk of damage passes when the goods are handed over to that carrier.
8. Transfer of ownership
8.1.
The Buyer acquires ownership of the goods upon full payment of the purchase price and receipt of the goods.
8.2.
Until full payment has been made, the goods remain the property of the Seller.
9. Consumer's right to withdraw from the contract
9.1.
Where a contract is concluded online, the Consumer has the right to withdraw from the contract without giving a reason within fourteen days.
9.2.
For a contract for the purchase of goods, the withdrawal period begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of:
a) the ordered goods,
b) the final item or part of a delivery where several items or parts are delivered separately under one order, or
c) the first delivery where regular delivery of goods over a specified period has been agreed.
9.3.
To meet the withdrawal deadline, it is sufficient for the Consumer to send the notice of withdrawal no later than the final day of the fourteen-day withdrawal period.
9.4.
Withdrawal may be sent:
by e-mail to erenhill.vlcipatron@gmail.com,
in writing to Vlčí patroni z. s., Dobrovského 874/29, Přívoz, 702 00 Ostrava, Czech Republic,
or by any other unequivocal statement delivered to the Seller.
9.5.
The Consumer may use the model withdrawal form included at the end of these Terms and Conditions, but use of the form is not mandatory.
9.6.
The Consumer must send or hand over the goods to the Seller no later than fourteen days after withdrawing from the contract.
9.7.
The Consumer bears the costs of returning the goods.
If the goods cannot, due to their nature, be returned by ordinary postal service, the Consumer bears the direct costs of returning them.
9.8.
The Consumer is liable only for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary to establish their nature, characteristics and functionality.
9.9.
The Seller shall refund all funds received from the Consumer, including the cost of the least expensive delivery method offered, within fourteen days of withdrawal from the contract.
However, the Seller is not required to make the refund before receiving the returned goods or before the Consumer provides evidence that the goods have been sent back.
9.10.
If the Consumer selected a more expensive delivery method than the least expensive delivery method offered by the Seller, the Seller shall refund only the amount corresponding to the least expensive offered delivery method.
9.11.
Funds shall be refunded by bank transfer to an account provided by the Consumer.
No additional costs shall be incurred by the Consumer as a result.
10. Cases in which the right of withdrawal does not apply
10.1.
In particular, the Consumer may not withdraw from a contract:
a) for the supply of goods made according to the Consumer's requirements or personalised to the Consumer's needs,
b) for the provision of a service that has been fully performed, provided that performance began with the Consumer's prior express consent before expiry of the withdrawal period and the Consumer was informed that the right of withdrawal would cease upon full performance,
c) for the supply of digital content not supplied on a tangible medium where performance began before expiry of the withdrawal period with the Consumer's prior express consent, the Consumer acknowledged the loss of the right of withdrawal and the Seller provided the relevant confirmation,
d) in other cases specified by Section 1837 of the Czech Civil Code.
10.2.
Goods made according to the Consumer's requirements include, in particular, goods genuinely individually manufactured or modified according to personal measurements, parameters, colour combinations, length, draw length, draw weight, spine, decoration, engraving or another individual specification of the Buyer.
10.3.
Merely selecting from normally offered standard variants does not necessarily mean that the goods fall within an exception to the right of withdrawal.
If an exception applies to a product, the Buyer shall be informed before submitting the order.
11. Services, training sessions, events and vouchers
11.1.
The terms applicable to a specific training session, course, competition, experience event or other service may also be regulated by the service description, event rules or order confirmation.
11.2.
If the Consumer requests that provision of a service begin before expiry of the fourteen-day withdrawal period and subsequently withdraws before the service has been fully provided, the Consumer shall pay a proportionate amount corresponding to the services already provided.
11.3.
After a service has been fully provided, the Consumer's right of withdrawal ceases only if provision began with the Consumer's prior express consent and the Consumer was informed in advance that this right would cease upon full performance.
11.4.
A purchased voucher or gift certificate may be used for the service or goods specified on the voucher or in its terms.
11.5.
The validity period of the voucher, reservation procedure and any restrictions are stated directly on the voucher, in its description or in the order confirmation.
11.6.
A voucher cannot be exchanged for cash unless otherwise required by law or agreed individually.
11.7.
Unless a voucher is marked as personal or non-transferable, it may also be used by another person.
11.8.
The holder of a voucher is responsible for protecting its number, code or other identifier against misuse.
11.9.
Cancellation or rescheduling of a booked date is governed by the conditions stated for the relevant service or event.
If no special cancellation conditions are specified, any change of date must be agreed with the Seller in advance.
11.10.
If a service or event is cancelled by the Seller and no alternative date is offered and accepted, the Seller shall refund the price paid or restore the validity of the voucher.
12. Digital content
12.1.
If the online store offers digital content, the Buyer shall be informed before conclusion of the contract of its main characteristics, price, delivery method, technical requirements and any applicable restrictions.
12.2.
Digital content may be supplied by e-mail, download link, user account or another agreed method.
12.3.
If digital content is to be supplied before expiry of the fourteen-day withdrawal period, the Seller shall obtain the Consumer's express consent to begin performance and confirmation that the Consumer acknowledges the resulting loss of the right to withdraw from the contract.
12.4.
Rights arising from defects in digital content are governed by the Czech Civil Code.
13. Rights arising from defective performance
13.1.
The Seller is liable to the Consumer for ensuring that the goods are free from defects upon receipt and comply with the agreed and statutory requirements.
13.2.
The goods must, in particular:
a) correspond to the agreed description, type, quantity, quality and other agreed characteristics,
b) be suitable for the purpose for which the Consumer requires them and to which the Seller has agreed,
c) be supplied with the agreed accessories, packaging, instructions and directions for use,
d) be suitable for the purpose for which goods of that type are normally used,
e) possess the usual characteristics and meet the Consumer's reasonable expectations,
f) comply with applicable legal requirements.
13.3.
The Consumer may raise a defect that becomes apparent within two years of receipt of the goods.
13.4.
If a defect becomes apparent within one year of receipt, the goods are presumed to have been defective at the time of receipt unless this is incompatible with the nature of the goods or the defect.
13.5.
Rights arising from defective performance do not apply, in particular, to:
a) normal wear and tear resulting from ordinary use,
b) damage caused by incorrect use, improper maintenance, unauthorised modification or failure to follow safety instructions,
c) a defect about which the Buyer was expressly informed before conclusion of the contract and which the Buyer accepted,
d) in the case of used goods, wear and tear corresponding to the level of their previous use,
e) damage resulting from using the goods contrary to their intended purpose.
13.6.
The Consumer may request removal of a defect by repair or delivery of a new item free from defects unless the chosen method is impossible or disproportionately expensive compared with the alternative.
13.7.
The Seller may refuse to remove the defect if removal is impossible or disproportionately expensive with regard to the significance of the defect and the value of the goods without the defect.
13.8.
The Consumer may request a reasonable price reduction or withdraw from the contract, in particular, where:
a) the Seller has refused to remove the defect or has failed to remove it properly and within a reasonable period,
b) the defect has occurred repeatedly,
c) the defect constitutes a substantial breach of contract,
d) it is apparent from the circumstances that the defect will not be remedied within a reasonable period or without significant inconvenience to the Consumer.
13.9.
The Consumer may not withdraw from the contract if the defect is insignificant.
13.10.
If the Seller provides a commercial guarantee as to quality in addition to statutory rights arising from defective performance, the conditions of such guarantee shall be stated in the guarantee declaration or for the specific product.
14. Complaints and warranty claims
14.1.
A complaint concerning defective goods may be submitted:
by e-mail to erenhill.vlcipatron@gmail.com,
in writing or by sending the goods to Vlčí patroni z. s., Dobrovského 874/29, Přívoz, 702 00 Ostrava, Czech Republic,
in person by prior arrangement.
14.2.
Before sending goods subject to a complaint, we recommend contacting the Seller by e-mail or telephone so that a suitable handover method can be agreed and unnecessary costs avoided.
14.3.
When making a complaint, the Buyer should state, in particular:
name and contact details,
order number or other proof of purchase,
identification of the product concerned,
description of the defect and how it manifests itself,
requested method of resolving the complaint.
14.4.
The Seller shall provide the Consumer with written confirmation of receipt of the complaint stating the date of submission, contents of the complaint, requested method of resolution and the Consumer's contact details.
14.5.
The complaint, including removal of the defect, must be resolved and the Consumer informed of the outcome no later than thirty days from the date the complaint was submitted unless the Seller and Consumer agree in writing on a longer period.
14.6.
After resolving the complaint, the Seller shall issue confirmation stating the date and method of resolution, the repair carried out and its duration, or, where applicable, a written explanation of why the complaint was rejected.
14.7.
If the complaint is justified, the Consumer has the right to reimbursement of reasonable costs properly incurred in connection with making the complaint.
15. Safe use of archery equipment
15.1.
Bows, arrows and other archery equipment may cause serious injury or property damage if used incorrectly.
15.2.
The Buyer must use products only for their intended purpose, follow instructions and safety rules and inspect the condition of the equipment before every use.
15.3.
Damaged, cracked, deformed or otherwise defective archery equipment must not be used.
15.4.
Shooting may take place only in a safe area, towards a suitable target and appropriate backstop, provided that no people, animals or property that could be struck are located in front of the shooter, beside the target or behind the target.
15.5.
Minors may use archery equipment only under appropriate supervision by an adult who has been properly instructed.
15.6.
These safety provisions do not restrict the Buyer's statutory rights arising from defective performance or any liability of the Seller that cannot legally be excluded.
16. Gifts and free benefits
16.1.
If a gift is provided to the Buyer together with purchased goods, the gift agreement is concluded subject to the condition that if the Buyer withdraws from the contract, the Buyer must return the gift together with the returned goods.
16.2.
If the gift cannot be returned or has been consumed, its usual value may be taken into account in the settlement only to the extent permitted by applicable law.
17. Personal data protection and commercial communications
17.1.
Information about the processing of personal data is provided in a separate document governing privacy and personal data protection.
17.2.
The Buyer's personal data is processed primarily for the purposes of processing the order, performing the contract, delivering goods or services, maintaining accounting records, handling complaints and fulfilling the Seller's statutory obligations.
17.3.
Commercial communications are sent only in the cases and under the conditions permitted by applicable law.
The recipient may opt out of receiving such communications at any time.
17.4.
The use of cookies and similar technologies is governed by the website's cookie settings and separate privacy information.
18. Complaints and alternative dispute resolution
18.1.
The Buyer may send complaints to erenhill.vlcipatron@gmail.com.
The Seller shall send information about how the complaint has been resolved to the Buyer's e-mail address.
18.2.
The competent authority for alternative dispute resolution of consumer disputes arising from a purchase contract or service contract is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
E-mail: adr@coi.gov.cz
Website: https://coi.gov.cz/informace-o-adr/
18.3.
Alternative dispute resolution may be initiated only at the Consumer's request.
The Consumer must first attempt to resolve the dispute directly with the Seller.
18.4.
The Office for Personal Data Protection supervises compliance in the field of personal data protection.
The Czech Trade Inspection Authority supervises compliance with consumer protection legislation within the scope of its competence.
19. Final provisions
19.1.
Contracts concluded through the online store are governed by the laws of the Czech Republic.
19.2.
The choice of Czech law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence where such provisions apply pursuant to the relevant European Union legislation.
19.3.
If any provision of these Terms and Conditions is or becomes invalid or ineffective, this shall not affect the validity of the remaining provisions.
19.4.
The Seller archives concluded contracts and related documentation electronically for the period required by applicable law.
The Buyer does not have direct access to the archived contract, but shall receive its contents in the order confirmation or may request it from the Seller.
19.5.
These Terms and Conditions are available to the Buyer on the website and may be attached to the order confirmation in a form that allows them to be saved and viewed repeatedly.
19.6.
The model withdrawal form forms an integral part of these Terms and Conditions.
19.7.
These Terms and Conditions are effective from 12 August 2026.
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract.
To:
Vlčí patroni z. s.
Dobrovského 874/29
Přívoz
702 00 Ostrava
Czech Republic
E-mail: erenhill.vlcipatron@gmail.com
I hereby give notice that I withdraw from the contract for the purchase of the following goods or provision of the following service:
..............................................................................
Order number:
..............................................................................
Date ordered:
..............................................................................
Date goods received:
..............................................................................
Consumer's full name:
..............................................................................
Consumer's address:
..............................................................................
E-mail or telephone:
..............................................................................
Bank account number for the refund:
..............................................................................
Date:
..............................................................................
Consumer's signature, only if this form is submitted in paper form:
..............................................................................
RECOMMENDED INFORMATION FOR MAKING A COMPLAINT
Full name:
..............................................................................
Address:
..............................................................................
E-mail and telephone:
..............................................................................
Order number or proof of purchase:
..............................................................................
Product concerned:
..............................................................................
Description of the defect:
..............................................................................
When and how the defect became apparent:
..............................................................................
Requested method of resolving the complaint:
..............................................................................
Date:
..............................................................................
Signature, if the complaint is submitted in writing:
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